Customer Reviews

Based on 6 reviews
100%
(6)
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(0)
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(0)
0%
(0)
0%
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W
Wayne
Same easy camera, higher quality stream!

I already own the original 1080p version and love it, so was excited to get this upgraded 2k version to get higher quality video. I use it to check up on my cat when I'm not home, and this 2k version will works better for me to find her when she tucks herself away in those corners. I'll pair it with the original to get better coverage of her favorite hiding spots and her food tray. The original was already good; the upgraded resolution on this one makes it even better.

K
Keyanna Monee
Everything and more!

Loveee this baby cam! The app was so easy to connect! The motion sensor is very precise! Much needed.

H
Harry
Excellent camera quality

Using it as a baby monitor, the camera quality is much better than the competition. All competing baby monitors are 1080 which do not give good quality when zoomed in. This camera has 2k video feed so zoom looks much better.

It's 360 camera so no matter how I keep it I can rotate it to check the surroundings.

Was very easy to setup. Just took a minute and then was up and running. Motion detection works well. SD card storage means I don't need to pay for cloud storage. Google home and Alexa setup was very easy and convenient as competitor baby monitors don't have this support for video feed.

Highly recommend the 2k version. Very good company.

l
lin2042
Convenient set up

Very easy to set up the camera with the switch bot app from iOS store. I can remotely control the camera and choose the angle of capture. Highly recommended

A
Ac88
Good little camera

This is a well made and useful internal CCTV camera, useful as a baby or pet monitor or just for general monitoring of rooms. The item has minimal packaging, which is always good from an environmental perspective. It comes with a plug and USB-A to micro cable. Upgrading it to a USB-C connector on the camera would be good, but a positive is that the cable is about 50cm long, so there's no need to place the camera too close to a socket or have unsightly extension cables. The camera comes with a ceiling mount, screws and fittings. It's lightweight so you don't worry that the camera might be too heavy.

The camera is very easy to set up. It comes with a set of very clear instructions. It's important to follow them in order, particularly remembering to remove the protective film over the camera lens. You have to install the SwitchBot app, and if you want to have recorded footage you need to install a memory card, supplied separately. I haven't installed a memory card to give full recording capabilities, but it does still record snapshots of movement in the app for review or deletion. The camera is easily installed on the app, simply connect the camera to your existing home wireless network for viewing on your phone.

It has many features such as night mode (with infra-red LEDs), privacy mode that allows you to quickly shut the camera off (the lens physically drops down, not just the software in the app turning it off). It also has modes to detect movement (and start recording) and also to track movement. The app has selectable features for the level of detection, such as only picking up on people or low/medium/high thresholds for movement.

For remote viewing, the app warns you that you are using cellular data, so you know you're not on WiFi and may be subject to high data usage. The bandwidth rate is shown in the top corner, with SD/HD options as required. Live viewing on a data connection has slight lag, especially when turning the camera around, but being able to view and rotate a camera from 200miles away in mere seconds isn't that bad. The ability to hear through your phone and speak back is also invaluable.

Overall, a high quality camera, good image quality and an app that's got the majority of the main desirables covered. It could be improved by having integral storage (a basic amount, with users able to add a memory card if they want extra), but that isn't a deal breaker.

Terms and Conditions

Items directly purchased from www.switch-bot.com can be returned in 30-days for a full refund or exchanged under the following circumstances:

1. Missing, Damaged, or Wrong Items.

Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use your product. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.

3.If your product is unopened you are eligible for a return or refund.

Other notes:

1.If your product is not faulty and you have already opened your device, we do not offer refund or exchange.

2.Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.

3.If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.

4.Before returning an item, please make sure that you contact our returns team at support@wondertechlabs.com,this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.

5.For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.

Return and Refund Procedure

1.If you are looking to apply for a return or refund,please email the following information to support@wondertechlabs.com, we will send a confirmation email to you within 3 business days of your request.

*Order ID

*A description of the reason for your return

* A video/image that explains the issue

2.We will confirm if the package is unopened or not, and will supply a return address to customer.

3.Customer will then send back the package and device.

4.Customer must then provide a tracking number for their delivery.

5.Our processing centre will confirm there are no issues with the return.6.Refund will be processed.

Note: The time it takes for products to be sent back to our warehouse varies and may take up to as long as 1 month. Our warehouse accepts returns every two weeks . If you find that your return has not been processed according to your expectations, we would ask that you please wait patiently; (our warehouse is located in three places: the United States, United Kingdom and Europe), and we will deal with your return as fast as we can.

The following content should help solve some frequently asked questions regarding our refund policy.

How can I cancel my order?

You can cancel your order within 12 hours of order placement, if your order has been submitted for more than 12 hours it cannot be canceled unless it hasn't been shipped out yet.

Note:Please allow us 24 hours to fully process orders, if you do not receive a tracking number in more than 72 hours please contact us at support@wondertechlabs.com.

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Customer Reviews

Based on 6 reviews
100%
(6)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
W
Wayne
Same easy camera, higher quality stream!

I already own the original 1080p version and love it, so was excited to get this upgraded 2k version to get higher quality video. I use it to check up on my cat when I'm not home, and this 2k version will works better for me to find her when she tucks herself away in those corners. I'll pair it with the original to get better coverage of her favorite hiding spots and her food tray. The original was already good; the upgraded resolution on this one makes it even better.

K
Keyanna Monee
Everything and more!

Loveee this baby cam! The app was so easy to connect! The motion sensor is very precise! Much needed.

H
Harry
Excellent camera quality

Using it as a baby monitor, the camera quality is much better than the competition. All competing baby monitors are 1080 which do not give good quality when zoomed in. This camera has 2k video feed so zoom looks much better.

It's 360 camera so no matter how I keep it I can rotate it to check the surroundings.

Was very easy to setup. Just took a minute and then was up and running. Motion detection works well. SD card storage means I don't need to pay for cloud storage. Google home and Alexa setup was very easy and convenient as competitor baby monitors don't have this support for video feed.

Highly recommend the 2k version. Very good company.

l
lin2042
Convenient set up

Very easy to set up the camera with the switch bot app from iOS store. I can remotely control the camera and choose the angle of capture. Highly recommended

A
Ac88
Good little camera

This is a well made and useful internal CCTV camera, useful as a baby or pet monitor or just for general monitoring of rooms. The item has minimal packaging, which is always good from an environmental perspective. It comes with a plug and USB-A to micro cable. Upgrading it to a USB-C connector on the camera would be good, but a positive is that the cable is about 50cm long, so there's no need to place the camera too close to a socket or have unsightly extension cables. The camera comes with a ceiling mount, screws and fittings. It's lightweight so you don't worry that the camera might be too heavy.

The camera is very easy to set up. It comes with a set of very clear instructions. It's important to follow them in order, particularly remembering to remove the protective film over the camera lens. You have to install the SwitchBot app, and if you want to have recorded footage you need to install a memory card, supplied separately. I haven't installed a memory card to give full recording capabilities, but it does still record snapshots of movement in the app for review or deletion. The camera is easily installed on the app, simply connect the camera to your existing home wireless network for viewing on your phone.

It has many features such as night mode (with infra-red LEDs), privacy mode that allows you to quickly shut the camera off (the lens physically drops down, not just the software in the app turning it off). It also has modes to detect movement (and start recording) and also to track movement. The app has selectable features for the level of detection, such as only picking up on people or low/medium/high thresholds for movement.

For remote viewing, the app warns you that you are using cellular data, so you know you're not on WiFi and may be subject to high data usage. The bandwidth rate is shown in the top corner, with SD/HD options as required. Live viewing on a data connection has slight lag, especially when turning the camera around, but being able to view and rotate a camera from 200miles away in mere seconds isn't that bad. The ability to hear through your phone and speak back is also invaluable.

Overall, a high quality camera, good image quality and an app that's got the majority of the main desirables covered. It could be improved by having integral storage (a basic amount, with users able to add a memory card if they want extra), but that isn't a deal breaker.