Return and Refund Policy

Return and Refund Policy 

For products purchased via the SwitchBot official website that meet the following conditions, we provide you with a guarantee for returns and exchanges within 30 days of purchase.

1. Damaged, Missing, or Wrong Items, Lost packages.

Upon receiving your package, please carefully inspect whether the received package matches your actual order, including the product quantity, model, and condition of your package. If there are any discrepancies, please refrain from opening the package and promptly contact us with the order number and provide video or photo evidence to clearly show any discrepancies. We will assist you with the return or exchange process.

If you receive a defective or damaged product, please provide the following information when you contact us. We will verify your issue within 1-2 business days after receiving the information and, upon confirmation, arrange for a replacement to be sent to you.

  • Order number
  • A video or photo evidence that clearly shows the product's defect or damage
  • If you have not received your shipment after a significant delay, please contact your designated logistics carrier promptly. If you are unsure of your order tracking number, please provide your order number to us for further assistance.

    Please note: If you have made an ordering error for reasons attributable to yourself but the product remains unopened upon arrival you may return it within 30 days, however, you will be responsible for any return shipping fees incurred. Once we receive and confirm the returned product is in good condition, we will proceed with your refund. However, if you have already opened the product due to personal preference or have simply changed your mind, this will fall outside our return and exchange policy.

    You will be responsible for any return shipping fees resulting from shipping errors, which will be refunded to you upon receipt of the returned product.
    If you wish to initiate a return, please provide the following information to us:

    • Order number
    • Reason for return
    • Relevant video/images supporting your return reason

2. Malfunction or Serious Product Quality Issues.

To assist you in using our products effectively, we ask that you carefully read any user product manuals before using the device you have purchased.

If you encounter any malfunctions or product quality issues that affect the functionality of your product, you can refer to the FAQ page on our official website or seek assistance through the Feedback feature via our app. We typically process your feedback within 1-2 business days and provide troubleshooting assistance. If your issue cannot be resolved, we will arrange for a replacement or refund based on the specific circumstances of your order. If you require urgent assistance, please contact us via phone or through our live chat feature.

The aforementioned returns and exchanges are applicable only to quality issues that occur within one year from the date of purchase.

3. Product unsuitability

Before purchasing products such as SwitchBot Lock, SwitchBot Curtain, and SwitchBot Blind Tilt (which have high compatibility requirements), please ensure that the product you are purchasing is suitable for your needs before placing your order. If you proceed with the order despite confirming compatibility before purchase, we will not be able to provide a refund.